What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

The folks at Willoughby Hearing are so kind. My dad is extremely hard of hearing and they have helped him so much. We cannot say enough about their service.

lynn Goodison, on Google

My husband stopped in at the office last week with a hearing aid not working. The woman, sorry didn’t get her name, was able to clear the clog in the aid quickly & sent my husband home with some little brushes to clean the hearing aid. No charge, just lovely...

Carol Bailey, on Google

I saw an add for a free hearing test and they called to schedule an appointment. I came in and Ellen was so awesome getting me started and Louis showed me that my hearing could be corrected with a little help. I got to hear for the first time in...

Roger Hake, on Google

I'm so Impressed!!!! My husband and I showed up to our appointment early and while we were waiting another patient came in and Ellen Norris the secretary greeted him with a smile and asked what she could do for him, he had a hearing aid that wasn't working so she...

Linda Noack, on Google

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